Look & Play Support

How to preload content
How to use the custom kiosk mode

Analytics

How do I use VR Sync Analytics?

Organization Management

How to share VR Sync features
Manage organization user's content
Create and manage an organization

Upload your content

How to manually preload your content

FAQ

  • How do I start and stop playback on the devices?

    First, start the VR Sync application on the devices and enter your pin.

    Second, go the remote page on the VR Sync Dashboard.

    Third, select the devices that you would like to start and stop playing.

    Fourth, select the content and press start.

  • What are the recommended specifications for 360 video?

    Video specifications:

    Codec: H265 or H264

    Resolution: 3840x1920

    FPS: 30

    Bitrate: 16 mb/s

    Audio: Stereo aac audio or .tbe (two big ears)

    Note that performance may vary depending on the device brand, hardware and software. We recommend testing your content thoroughly on each device to make sure it's supported on your platform of choice.

  • Does VR Sync support spatial audio?

    Yes, we support Two Big Ears (.tbe) files. This is a 360 audio format maintained by Facebook. We support the 44.1khz frequency. If you use 48khz frequency, the audio might sound distorted. For more information see: facebook360.fb.com/spatial-workstation

    For filling a room with surround sound you can use the Windows client to playback video files with embedded surround sound.

  • How do I upload content?

    You can upload content by going to the Content manager on the VR Sync Dashboard and drag and drop your 360 content.

  • Where can I download the VR Sync app?

    You can find the links to the application on the VR sync dashboard under downloads. For the platforms Oculus Go and Android you also find it in-store (see link).

     

    Note: The VR sync application works only in combination with a license!

  • Which platforms are supported?

    VR Sync supports the following VR platforms:

    •  Android Phone (Cardboard)
    • Oculus GO
    • Samsung Gear VR
    • Google Daydream
    • Microsoft Windows 10
  • Can I extend my license to a longer period?

    On the license page you find a renew button. You can fill in the orderform to extend your license.

  • How many devices can I connect to the VR Sync box?

    The number depends on the VR Sync box you have purchased. It can range from 50 till 200. For numbers above this range a custom request can be made.

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