Frequently asked questions

First, start the VR Sync application on the devices and enter your pin.

Second, go the remote page on the VR Sync Dashboard.

Third, select the devices that you would like to start and stop playing.

Fourth, select the content and press start.

Yes, there is a monitor screen available on the remote page so you can see which content is being played on each device,

Yes, next to each individual device you can see the battery status of the devices in the remote.

Make sure the devices are connected by starting the VR Sync application and entering your pin.

Yes, there is a variable delay between each device due to hardware speed and variable network latency. When each device has its own audio playback via headphone for example this is not an issue. When the audio is play backed via a central system, for example a 2.1 or 7.1 audio installation this is only a issue when lip-sync is involved. With normal audio like music our background audio this noticable issue.

We are working on a solution for better sync. Please contact us for more details and possibly an insider build.

To play surround sound we recommend you use the Windows Client from the Downloads page. You can then use a video file with embedded 7.1 audio and connect it to a surround audio system.

On the remote page, select the Send message button in the available commands. A pop-up will appear that enables you to enter the message. Click Play to send the selected command.

The number of devices you can connect depends on your license. You can see the maximum number of devices you can connect on the license page.

If you have an unlimited license, the maximum number of devices you can connect is 250. If you would to connect more, please let us know. We will then upgrade your account to the number you are looking for without charge. This is done to ensure our network is ready for your event.

On the remote page,

First, select the device you would like to start a video on;

Second, select the content;

Third, press play;

Repeat these steps for each device.

Yes, just check the loop button in the top-right corner of the command stash and the selected video(s) will loop once you send the command.

First, go to the remote page.

Second, on the left side of the remote you can find the available content.

Third, click on the first piece of content of your playlist.

Fourth, instead of clicking play, click on another piece of content. You will now see a list of commands.

Fifth, press the play button to start your playlist.

Any device with a modern internet browser will work. We do recommend using a screen of at least the size of a tablet. This can be a mobile, tablet or computer.

Video specifications:

Codec: H265 or H264

Resolution: 3840x1920

FPS: 30

Bitrate: 16 mb/s

Audio: Stereo aac audio or .tbe (two big ears)

Note that performance may vary depending on the device brand, hardware and software. We recommend testing your content thoroughly on each device to make sure it's supported on your platform of choice.

Yes, we support Two Big Ears (.tbe) files. This is a 360 audio format maintained by Facebook. We support the 44.1khz frequency. If you use 48khz frequency, the audio might sound distorted. For more information see: facebook360.fb.com/spatial-workstation

For filling a room with surround sound you can use the Windows client to playback video files with embedded surround sound.

You can upload content by going to the Content manager on the VR Sync Dashboard and drag and drop your 360 content.

With VR Sync's branding options you have the possibility to show a custom waiting environment to the customer. You can achieve this by picking a custom 360 background image or color, and an optional logo. These branding items will be visible when no content is being played.

Background specifications

360 image

Format: JPG, PNG

Resolution: 3840x1920

Logo specifications

Square image with transparency

Format: PNG

Resolution 1024x1024

Yes, we support stereoscopic TB (over-under) and LR (side by side), as well as monoscopic files. These files should all be Equirectangular.

Yes, for 360 videos you can upload SRT files in the content manager. These subtitles will automatically be shown when the video plays.

No you can use our standard ‘universe’ background or simply define a single color in the content manager.

Logo 512 x 512 PNG

We would strongly recommend to use transparency

VR Sync supports a 360 panoramic image with a maximum resolution of 3840 x 1920 in .PNG format.

Photo specifications:

Codec JPG, PNG

Resolution: 3840x1920

Note that performance may vary depending on the device brand, hardware and software. We recommend testing your content thoroughly on each device to make sure it's supported on your platform of choice.

You can upload 10 pieces of content via the Content manager.

VR Sync Supports:

• Monoscopic 360 video
• Stereoscopic 360 video
• Spatial audio
• 360 photo

Video specifications:

Codec: H265 or H264

Resolution: 3840x1920

FPS: 30

Bitrate: 16 mb/s

Audio: Stereo aac audio or .tbe (two big ears)

Photo specifications:

Codec JPG, PNG

Resolution: 3840x1920

Note that performance may vary depending on the device brand, hardware and software. We recommend testing your content thoroughly on each device to make sure it's supported on your platform of choice.

Deselect the ‘Publish’ box in the Content manager. The content will be deleted from your devices the next time they open the VR Sync application and connect to the internet.

After uploading all files in the Content manager you can choose which 360 files you would like to push to your devices. Select the checkbox ‘Publish” and all devices connected will automatically start downloading the content.

You can find the links to the application on the VR sync dashboard under downloads. For the platforms Oculus Go and Android you also find it in-store (see link).

Note: The VR sync application works only in combination with a license!

VR Sync supports the following VR platforms:

•  Android Phone (Cardboard)
• Oculus GO
• Samsung Gear VR
• Google Daydream
• Microsoft Windows 10

Your pin can be found in the top left corner of your dashboard

Once the app has been installed you can link your device to your VR Sync account by entering your pin. Your pin can be found in the top right corner of your dashboard. Please note that the device need to be connected to the internet or a VR Sync box.

A general rule of thumb is that your smartphone needs to have a gyroscope and enough computing power to play a VR video. You can check if your phone has a gyroscope at: gsmarena.com. Furthermore, you can check if your phone can play a VR video by opening it in the phone's native video player.

On the license page you find a renew button. You can fill in the orderform to extend your license.

On the license page you find a renew button. You can add devices to your licenses there.

Yes, we have Oculus GO as well as Gear VR units which you can rent. Please contact us for more information.

Click on your avatar in the top-right and click change password.

You can find all information about your license on the license page.

On the license page you find a renew button. After completion of the payment your license will be renewed. Furthermore, you will receive an email before your license ends but can also contact or sales team to renew.

You can pay via bank transfer, credit card or PayPal.

The server should automatically be enabled when you have an active license. If the remote or your devices do not connect, please check your connection and contact us.

We offer special discounts for resellers and partners please contact info@vr-sync.com for more information.

For sales questions please contact info@vr-sync.com, for support contact support@vr-sync.com.

Yes you can. When purchasing a license you can fill in your requested starting date.

Yes you can. For custom time periods or requests please contact us.

After purchasing a license for 50 devices you do not pay per device anymore. You can specify any number of devices within reason.

The standard restriction is set on 250 devices connected at the same time. If you would like to use more, simply send us a message and we will increase the limit without charge.

The number depends on the VR Sync box you have purchased. It can range from 50 till 200. For numbers above this range a custom request can be made.

No, you will need an active license to use the VR Sync box.

After connecting the hardware and plugging everything in power, a wifi network will pop-up called VR Sync. Connect your VR devices to the wifi network (password sdfghjkl) and the laptop/smartphone used to control the playback.

To control the VR Sync session, connect to the wifi and type 172.28.1.9 in a browser to open the web remote and control the device playback.

The VR Sync box contains hardware to set up your own local VR Sync network. Usually this means a router and one or multiple access points. These are set-ups we usually ship, depending on your needs.

By default the VR Sync Box is set to have an SSID name of VR Sync and the password: sdfghjkl.

No, just power. You connect the devices and the remote to the Sync box.

For your devices to download/remove new content, you would need to connect the devices to an internet connection before connecting to the Sync Box.